BUYING TICKETS
When you have the link, how do they buy tickets?
Click the link in the email and follow the prompts. It’s a very easy process. Here’s a one-minute video to see how it’s done.
https://www.youtube.com/watch?v=tkZqTY5d6Bg
How do spectators view their purchased tickets?
They can click “View Tickets” in their emailed receipt, sign in to their Go Fan account, or open in the GoFan app. For fastest entry into the game, fans should pull up their tickets prior to reaching the gate. Here is another one-minute video that can be given to fans.
https://www.youtube.com/watch?v=H0Xhso4QobA
Can fans transfer tickets to others?
Yes, purchased tickets can be transferred to children, spouse, family or anyone else via text, email or copying a link. See the end of this video.
https://www.youtube.com/watch?v=H0Xhso4QobA
Can tickets be purchased after the start of the game?
Yes, as long as it is not a sell out tickets can be purchased until the completion of the game.
What if a game is canceled?
Ticket buyers will receive a 100% refund on the price of the ticket and the convenience fee. To receive a refund please email
service@gofan.co and include your name, email used to purchase the ticket(s) and the event for which you purchased ticket(s).
REDEEMING TICKETS
How do we redeem tickets at the gate?
The spectator will show you the digital ticket on his/her phone. Your ticket gate folks will have the fan click the green “Validate” button, and then you will see a big green checkmark so you know they are good. This is a good one-minute video about the process --
https://www.youtube.com/watch?v=G22NNB8uuXE.
Can parents buy tickets at the gate?
If there is a public sale AND if tickets are still available, it is very easy. Just have fans go to
GoFan.com on their phone, search for the name of either school, click on the event, and purchase the ticket.
GENERAL QUESTIONS
How much is the convenience fee?
The convenience fee for each ticket is $1 plus 5% of the price of the ticket.
There is an app for iOS, but can Android users buy tickets?
The app is only available for Apple devices, but the website works great on ANY smartphone.
What if a spectator doesn't have a smartphone, or if their phone is lost or has run out of battery?
The GoFan digital ticket system is a great solution, but it won’t cover 100% of all possible user cases. We will do our best to accommodate circumstances to make things work.
